Warranty Services
Our comprehensive warranty options are designed for you.
Standard 1 Year Warranty
All products not covered by our five–year warranty come with our standard one–year warranty at no additional cost. These products are classified as consumable items due to their limited lifespan based on their function. This warranty will be clearly marked on their respective product pages.
Industry-Leading 5 Year Warranty
We provide a complimentary five–year warranty on many of our products including newer generation servers, workstations and storage arrays. Products that include this five–year warranty are clearly marked on their respective product pages.
Extended Warranty Options
For customers looking for additional coverage on items that come with a one–year warranty, we offer a three and five–year extended warranty on selected items. These extended warranties can be
purchased at an additional cost through our configure–to–order option on our web shop or by speaking to a representative.
On-Site Warranty
We often repair any products within our own facility, however, we also have on–site warranty services.
Dell Recertified Products
We offer a Dell on–site next–business day warranty for all our Dell recertified products. This service ensures that any issues you encounter will be promptly addressed by a Dell technician at your location the next business day.
Other Products
For non-Dell recertified products and other items from different manufacturers, we collaborate with various on-site warranty partners to provide similar support services. Prices and terms for these warranties vary depending on the specific build and configuration of the product.
Please note that on–site warranty services are only available through direct communication with one of our representatives and cannot be accessed or purchased directly on our website. You can view our full warranty policy here.
Coverage
Our warranty covers any faults and defects that arise from normal use in line with manufacturer guidelines, such as mechanical failure occurring during standard use.
Bytestock warranties do not cover:
- Improper maintenance or modification
- Software, media parts or supplies not supplied by Bytestock
- Operation outside the product’s specifications
- Unauthorised modification or misuse
Item Grading & Condition
All of our stock undergoes a multi–point inspection and testing process to ensure all functions and components are working optimally. We refurbish or replace any system or component that fails to meet our strict performance standards to maintain high quality. Despite rigorous checks, unforeseen errors can occasionally occur, which is why a range of warranties is offered.
The condition grades of Bytestock products include:
- NEW – Brand new and unopened item.
- NEW OTHER – An unused item that may have experienced minimal testing hours.
- DELL BOXED – An open Dell product which has been refurbished by the manufacturer. Its box may have been opened to verify contents and will ship in original packaging.
- BYTESTOCK REFURBISHED – A pre–owned item which has been tested, refurbished and repackaged by us.
- MANUFACTURER REFURBISHED – A pre–owned item which has been tested, refurbished and repackaged by its manufacturer.
Exclusions
Many products come with our five–year warranty. However, some of these products, like servers and workstations, have consumable components in them that are not covered by our five–year warranty. Whether purchased as separate upgrades or supplied as configured components within the server system or workstation, these would typically come with our standard one–year warranty.
Products we determine as consumable are, HDDs, SSDs, Batteries and GPUs.
How to Submit a Warranty Claim
To make a warranty claim submit a ticket through our help desk portal. We aim to be in touch the same day or the next day if your ticket is logged after working hours.
If this is your first time using our help desk portal, you will need to create an account.
When submitting a ticket, please include the product serial number, along with any other relevant details such as the name and description of the suspected fault.
Get In Touch
If you have a specific product in mind, explore our shop and browse our comprehensive collection of IT hardware.
Alternatively, if you’re seeking a tailored IT solution and wish to discuss your options with our experts, simply fill out the form, and one of our team members will reach out to you within 24 working hours.
