Technical Support

We’ll help you get back on track.

On the rare occasion you’re experiencing difficulties with your IT hardware, we have a portal where you can submit a ticket to get the help you need.

If any hardware is defective or damaged, we’ll replace it for you straight away as long as it’s within its warranty period. For products outside of their warranty period, we are happy to assist you with a fixed hourly rate.

We're here 24/7/365.

Access to our portal is available 24/7 and we aim to be in touch the same day or the next day if your ticket is logged after working hours. Upon submitting, you will need to include the following:

  • Name
  • Contact details (phone number and email address)
  • Sales order reference
  • System tag or serial number of hardware
  • Description of the problem
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“Top quality support... Hard to find support like this these days!!”
Mark Blissett
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“Very fast and helpful support and response. It's having that comfort that any issue will get resolved, it helps our customers come back to us with that extra degree of confidence.”
Matt Muscroft
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“The support we receive is top-notch. We receive very quick responses to the tickets we raise and the detail in the responses help to resolve any issues in a timely manner”
Monica Segantin
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“They are always ready to help the customer”
Sandra Vieira
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“Interacting with LA Micro is always a pleasure! You are all so efficient.”
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“LA Micro team have always been knowledgeable/helpful and willing to go the extra mile to ensure the customer gets the best support and care.”
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“Really efficient response... As always, excellent service and a timely resolution.”
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“Support was great, very quick response...I am very happy to have chosen them as a supplier.”

Discover Our On-Site Support Service

Get In Touch

If you have a specific product in mind, explore our shop and browse our comprehensive collection of IT hardware.

Alternatively, if you’re seeking a tailored IT solution and wish to discuss your options with our experts, simply fill out the form, and one of our team members will reach out to you within 24 working hours.